Friday 29th March 2024

Evergy has announced new customer-assistance plans to help customers with their electricity bills as part of its response to the coronavirus pandemic.
A news release says through August, Evergy will offer account credit to eligible residential customers who bring their account current on a four-month payment plan. Evergy continues to offer a 12-month payment plan, and will waive late fees through December. Evergy will resume disconnection of service for nonpayment beginning July 16.
Since early June, Evergy has been contacting customers who are past due on their electricity bill to offer payment arrangements. Through Aug.31, residential customers who have a past-due balance of $250 or more may request a four-month payment plan. With the first installment, Evergy will credit $25 toward the payment. If the payment plan is completed by the fourth month, Evergy will credit 50 percent of the installment, up to $75, toward the customer’s next bill. This payment plan is only available by calling Evergy customer service.
In May, Evergy announced a $2.2 million package to help address coronavirus’ impact on its communities, including up to $1 million in assistance for customers. Additional assistance from those funds and other sources may be available to customers:
· Dollar Aide funds are available for qualifying Evergy Missouri Metro and Missouri West customers.
· Low-Income Energy Assistance Program funds are available in Missouri. The Missouri Department of Social Services will accept applications June 1 to September 30 for summer energy crisis funds. Residential customers may be eligible for up to $600 toward past-due electric bills.
· Call 2-1-1 for additional agencies that may be able to provide financial assistance.
Evergy call centers are available 7 a.m. to 7 p.m. weekdays. Call (888) 471-5275 for Evergy Metro and Missouri West service areas.