According to the Missouri Public Service Commission, a telecommunications relay service that provides full telephone accessibility to individuals who are deaf, hard-of-hearing or speech impaired is experiencing high call volumes.
Due to the COVID-19 pandemic, Relay Missouri is experiencing unexpected higher than normal call volumes as well as calls that are longer in duration. The average call time is normally between two and three minutes. Currently, the average call time is five to eight minutes.
Relay Missouri is asking callers to stay on the line for the next available agent. They ask that callers not hang up and call back as this will result in longer wait times.
7-1-1 is the statewide telephone relay number that connects voice telephone users with deaf, hard-of-hearing or speech impaired individuals.  Relay Missouri is currently provided by Sprint.
The Missouri Public Service Commission oversees the administration of Relay Missouri which was created through a 1990 Missouri law.