Kansas City, MO – Evergy linemen and field teams continue to keep electricity flowing in our communities and are prepared to respond to storms. Linemen fulfill a critical need in our communities, including during the COVID-19 pandemic. We ask customers to not approach them if they are working in your area. Questions about the work being performed may be directed to Evergy customer service.
“Evergy linemen and field teams work to ensure that reliable power is supplied to our more than 1.6 million customers, and we’re grateful for the work they’re doing, especially in these challenging times,” said Bruce Akin, Evergy’s vice president, transmission and distribution. “Our top priority is the safety of our employees and our customers, so we ask that you be aware of our employees out working and maintain a safe distance from them as they do their jobs.”
Evergy is following guidelines of maintaining six feet of space for our employees. Crews are scheduled so that the same crew members work together each day to reduce potential the spread of the virus. Evergy is cleaning and disinfecting facilities where employees are still reporting to work, including power plants that require 24/7 staffing.
Evergy’s local customer service contact centers are also staffed with social distancing measures in place. The company has increased its work-from-home options for a large percentage of customer service representatives, which means customers may hear their families, pets and other sounds of home in the background during phone calls.