Governor Mike Parson, Lt. Governor Mike Kehoe, and the Office of Administration recognized three state teams with the 2020 Governor’s Award for Quality and Productivity (GAQP). The award acknowledges accomplishments that serve as an example of continuous improvement, quality, efficiency and productivity in Missouri state government.
Teams were honored today during a special ceremony in the Missouri Capitol’s First Floor Rotunda.

All winning nominations were required to meet criteria related to effectiveness, responsiveness and efficiency that would serve as a model of excellence for other work teams in state government. This year’s GAQP recipients include:

Customer Service Category
Missouri State Parks Virtual Interpretation Project – Department of Natural Resources.

Efficiency/Process Improvement Category
Maintenance Management System Phase 1 – Department of Transportation The Missouri Department of Transportation designed a web-based program to capture and report data related to all maintenance activities, including winter operations, equipment and labor.

Innovation Category
DORA Chatbot Project – Department of Revenue The Department of Revenue (DOR) receives on average more than 1.55 million call center contacts each year. Not all contacts are answered due to call volumes or customers disconnecting the call.

For a complete description of each award or to learn more about the Governor’s Award for Quality and Productivity, visit <https://www.training.oa.mo.gov/erp/index.htm>.