Missouri WIC received a waiver that allows retailers to exchange the recalled Similac, Alimentum and EleCare formula products.

According to Chariton County Health Center officials, WIC authorized retailers must treat all customers (including WIC participants) the same with regard to the recall exchange process and possible substitutes, which may include, but are not limited to:
• The same product;
• A substitute product in another brand;
• A store credit; or
• A cash refund.

What does this mean?

It means participants could replace their previously-purchased recalled formula, even if the Similac brand is unavailable at the store.

Retailers are not required to verify whether a product was purchased with WIC benefits as part of the exchange process.

The recall exchange process could vary with each WIC retailer. Talk to your retailer to learn how to complete the exchange.

Note: If the exchanged cans cost more, the store may charge you the difference, depending on the store policy.

If you are unable to complete an exchange at the retailer, call the Similac hotline at 1 (800) 986-8540.